Shipping
All orders ship via USPS or UPS. Once the package has been shipped, Suri & Caya is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.
Lead Times
Retail orders ship within 5 business days after payment has been received for your order.
Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. Please allow extra time on production and delivery of custom orders.
All orders will receive an email confirmation that includes tracking information once the package ships.
Retail orders ship within 5 business days after payment has been received for your order.
Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. Please allow extra time on production and delivery of custom orders.
All orders will receive an email confirmation that includes tracking information once the package ships.
Retail orders ship within 5 business days after payment has been received for your order.
Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. Please allow extra time on production and delivery of custom orders.
All orders will receive an email confirmation that includes tracking information once the package ships.
Subtle Variations
Each piece is handmade and one of a kind. Small variations are what give it its character and soul. We hope you’ll think so too.
Return Policy
Returns
It's important to us that you are happy with your purchase. If you are not, you may return it (or exchange it) within 14 days for a full refund. All items must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer is responsible for return shipping unless there was an error on our part.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged, missing parts, or returned more than 14 days after delivery will not be accepted.
Gift cards are non-returnable.
It's important to us that you are happy with your purchase. If you are not, you may return it (or exchange it) within 14 days for a full refund. All items must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer is responsible for return shipping unless there was an error on our part.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged, missing parts, or returned more than 14 days after delivery will not be accepted.
Gift cards are non-returnable.
It's important to us that you are happy with your purchase. If you are not, you may return it (or exchange it) within 14 days for a full refund. All items must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer is responsible for return shipping unless there was an error on our part.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged, missing parts, or returned more than 14 days after delivery will not be accepted.
Gift cards are non-returnable.
Return Shipping
To return your product, please mail to:
Suri & Caya
#G25007533
63 Flushing Avenue, Suite 505
Brooklyn, NY 11205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
To return your product, please mail to:
Golocker, Building 77
141 Flushing Ave, Suite 1125
Brooklyn, NY 11205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
To return your product, please mail to:
Golocker, Building 77
141 Flushing Ave, Suite 1125
Brooklyn, NY 11205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@suriandcaya.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.